- Applicable Services: All services including Attendant, Nursing Care, Critical Care, Infant Care, and Rehab Care except Physio and short-term intervention services.
- Direct Payment to Avalon Home Care: You don’t have to pay the caregiver in cash or cheque unless instructed by the Avalon Home Care Customer Service team. Payments should be made directly to Avalon Home Care via Online/App or request a cash/cheque pickup.
- Payment Mode: App, Online, NEFT, Cheque, and Cash payments are accepted. Avalon Home Care promotes and prefers online payment in advance to ensure timely payment to our caregivers. For Cash/Cheque pickup, the amount should be more than Rs. 1500/-; any amount below that should be paid online.
Taxes: A 3% tax will apply to all services provided by Avalon Home Care in accordance with prevailing tax regulations.
Payment Facilities:
– Weekly: A weekly invoice will be generated every 7 days and payment must be made in advance. Non-advance payments will incur a penalty of Rs. 100/- daily.
– Monthly: This is an advance payment service; you will need to pay for 30 days in advance, otherwise, the weekly cycle will be applied by default.
Surcharge: A surcharge will be applicable during the festival season as an additional incentive for the caregiver to work and support the patient. The surcharge fee will be communicated two days prior to any festival and may range from Rs. 100 to Rs. 300 per 12-hour visit, depending on the festival.
General Terms and Conditions on Payments:
- Avalon Home Care won’t be accountable if any amount is paid directly to the caregiver. The service fee must be paid to Avalon Home Care and under no circumstances will the amount paid to the caregiver be adjusted with the service fee.
- If payment is not made within 30 days after the overdue date, the case will be legally filed, and the dispute will be resolved in the Gurgaon district court.
- The mentioned amount only includes payment charges for verified visits. It does not cover the visits to date and should not be considered the final amount. Charges for unverified visits will be added after confirmation from both the customer and caregiver.
Refund Policy
- Once a refund is initiated, your balance amount will be credited to your account within 3 working days.
Refunds will be processed only through NEFT. - Please review our terms and conditions at [https://www.avalonhomecare.in/company/terms-conditions/](https://www.avalonhomecare.in/company/terms-conditions/)
Cancellation Policy
- You may cancel or reschedule any appointment by calling +919711622242 or through the website or mobile app, no later than 24 hours prior to the scheduled appointment, else you will be charged 100% of the service charge.
- In the case of a rescheduling request, Avalon Home Care does not guarantee the same caregiver will be provided again at the rescheduled time.
- Avalon Home Care may cancel or reschedule any appointment without prior notice.
- In case of cancellation by Avalon Home Care, any advance payment made by you for any services will be refunded.
Contact Information:
– Company Name: Avalon Home Care
– Address: Badshapur, Gurgaon, Haryana
– Contact No: +919711622242
– Website: [https://www.avalonhomecare.in](https://www.avalonhomecare.in)
– Email: heyhomecare@gmail.com
– WhatsApp No: +919711622242