These Terms of Use (“Terms”) govern your access and use of the technology, applications, websites, content, products, and services made available by Avalon Home Care (collectively referred to as “we” or “us”).
1. About Avalon Home Care
Avalon Home Care provides independent health caregivers (“CareGivers”) for in-home personal care (“Service”) for you or another person who is a parent or relative (“Patient”). Avalon Home Care conducts background and experience verification of these CareGivers via an independent background verification company. The Service is provided by these CareGivers only and not by Avalon Home Care.
2. Customer Agreement
You, on behalf of the Patient, request Avalon Home Care to provide Service at home or any other location agreed upon. You agree that the Service is advised by a legal medical practitioner and you undertake the responsibility for the Service and the risks involved. Avalon Home Care will ensure a high quality of Service but will not be responsible for any Service errors, including criminal activity by CareGivers. You understand and agree that the Service offered by Avalon Home Care directly or through CareGivers/affiliates has a risk of failure and/or adverse effects, potentially resulting in mortality or permanent disability. You understand and agree that Avalon Home Care does not guarantee any recovery or outcome from the Service offered. You agree to provide a safe environment for CareGivers to discharge their duties and ensure they are not harassed, abused, or troubled in any way physically or emotionally. You authorize Avalon Home Care to collect Patient data and use/share it with others (without revealing the Patient’s identity). Avalon Home Care will not be responsible for the misuse of Patient data by CareGivers, affiliates, employees, or other parties. You will make payments to Avalon Home Care as per the agreed terms and will not link it to the outcome of the Service.
3. Scheduling Appointments
Appointments for Service with Avalon Home Care can be scheduled through the Avalon Home Care website or by calling +919711622242. Your request for Service is only accepted when you receive a booking confirmation from Avalon Home Care.
4. CareGiver Selection
Avalon Home Care has a pool of CareGivers to choose from to provide the Service. Avalon Home Care will ensure that the CareGiver assigned is as per your preference but this may not always be possible. Avalon Home Care reserves the right to assign any CareGiver as it deems fit for that Service. Avalon Home Care does not guarantee that the same CareGiver will be assigned on all days. Avalon Home Care can assign any CareGiver on any day as it deems fit without prior notice.
5. General Payment Terms
Payments can only be made via cash, payment gateway, or cheque drawn in favor of Avalon Home Care. You agree to make payments as soon as the demand is raised. Avalon Home Care reserves the right to cancel an ongoing or future appointment if payments are not made on time.
Taxes: All charges are exclusive of applicable taxes. Additional taxes will be applicable as per the rules.
6. Intellectual Property Rights
All intellectual property used on the websites by Avalon Home Care, service providers, or any third party shall remain the property of Avalon Home Care, the service provider, or any other third party as the case may be. You agree not to circumvent, disable, or otherwise interfere with security-related features of the website or features that prevent or restrict the use or copying of any materials or enforce limitations on the use of the website or the materials therein. The Service is protected to the maximum extent permitted by copyright laws, other laws, and international treaties. Content displayed on or through the Services is protected by copyright as a collective work and/or compilation, pursuant to copyright laws. The materials on the websites or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted, or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means.
7. Limitation of Liability
In no event shall Avalon Home Care be liable for any special, incidental, indirect, or consequential damages of any kind in connection with these terms of use, even if the user has been informed in advance of the possibility of such damages. In no event shall the total aggregate liability of Avalon Home Care to a user or professional for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this agreement or a user’s use of the website or the services exceed, in the aggregate, INR 100/- (Rupees One Hundred Only).
8. Information You Provide Avalon Home Care
When you request a Service from Avalon Home Care, you agree to provide personal information about yourself and the Patient such as name, mobile number, date of birth, gender, weight, and medical information about the Patient relevant to the Service. You agree to provide accurate personal and medical information about the Patient, and your failure to do so may result in adverse consequences in the delivery of the Service. Avalon Home Care may provide this information to the assigned CareGiver as it deems fit.
9. Customized Service and Payment Flow
Every patient is different. At Avalon Home Care, upon receiving your request, we have a detailed conversation with you about your specific medical condition and then suggest the best course of action. We ask for payment only when you agree with our proposed plan of action as well as the costs involved. We can request online payments through SMS, email, website, or our mobile app, which also simultaneously clarifies the details of your booking. We use third-party payment service providers to make it easy for you to pay. Except in urgent situations, we commence the service only upon receiving the payment.
10. Communications from Avalon Home Care
You agree on behalf of yourself and the Patient to receive communication in the form of SMS messages, emails, and calls on your mobile number and email ID from both Avalon Home Care and the CareGiver assigned to you. You agree to receive promotional messages in the form of newsletters, special offers, reminders, and updates.
11. Termination
Avalon Home Care may immediately terminate the Service at any time for any reason, through notice sent by post to the registered postal address or email communication to the registered email address.
12. Choice of Law
These Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Gurgaon.
Contact Information:
– Company Name: Avalon Home Care
– Address: Badshapur, Gurgaon, Haryana
– Contact No: +919711622242
– Website: [https://www.avalonhomcare.in](https://www.avalonhomcare.in)
– Email: heyhomecare@gmail.com
– WhatsApp No: +919711622242